The current environment has many of us feeling a bit disconnected. The global pandemic has moved a huge swath of the workforce into home offices. For many people, this is their first experience with remote work, and the longer we spend apart from each other, the more meaning the word... more
Organizational learning is going through a seismic shift. The COVID-19 pandemic has created a new world of remote workers, with no chance for in-person classroom training. Delivering digital learning to a dispersed workforce is a challenge most organizations have been nibbling at the edges of for years. Now, seemingly overnight,... more
For as much time as we spend talking about learning management, companies do not seem to spend a lot of time thinking about learning and managers. This creates huge blind spots within organizations because managers play critical roles in every aspect of learning and development — from strategy to design... more
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. Brandon Hall Group research says that... more
Learners are inching closer to the center of learning but still have a way to go. For the better part of a decade, learning professionals talked about making learning more learner-centric and it’s only increased with the renewed focus on the learner experience. But in terms of actual results, the... more
Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the lens will focus, and companies truly begin to understand the possibilities in front of them — just in time for all those 2020 predictions to come to fruition. This will... more
We perceive time subjectively. The past year simultaneously crept along at a snail’s pace and flew by, and here we are in 2019! Things that happened in January 2018 feel like last week but events from a month ago seem like ancient history. This annual paradox makes me want to... more
When was the last time you drove somewhere you’d never been before — without punching the address into your GPS or map app? Or you had a human co-pilot (or navigator) sitting next to you, providing directions. Outside of these two scenarios, you probably took a long, meandering ride that... more
Organizations are making their digital transformations and it is critical that learning takes a strategic role in this shift. But learning is going through its own metamorphosis and L&D will be how companies ensure its people also make the journey. Digital transformation requires a whole new skill set and new... more
Have you ever seen a road construction project designed to accommodate more traffic and ease congestion, only to see that when it was completed, the growing population simply filled the new road and gridlock continued? I see similar patterns within organizations as they attempt to plan for the future. For... more
