Every company has its stars. You know the ones. They’re the employees who excel at almost everything they do. Their projects are a success, they seem to have a good instinct for the industry, and people — customers and co-workers alike — love to work with them. They’re rare — they may seem... more
Tired of listening to your customer service team gripe about “more training?” It’s a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. It may take a bit of convincing and perhaps... more
International Women’s Day 2020 is this weekend, Sunday, March 8th! Now, two years after the #MeToo movement and the ripple effect of “that tweet,” we look at the cultural shifts emerging in workplaces across the globe. Why should a culture of complicity grow until something terrible enough happens to stop... more
I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not the specific role or job deliverables, but the overall well-being and journey that an employee takes with their employer. Understanding the journey from your employees’ perspective helps provide valuable perspective... more
My editor here on the Litmos blog, Samantha Lang, commented that she had been hearing quite a bit about “group versus individual learning” the previous week at a learning conference, and wondered whether I had anything to say on the subject. When have I not? Not least because it’s been... more
Click to enlarge We’re not usually prone to being overly promotional on the blog, but… (you knew there was a “but” coming, didn’t you)? This month we’re celebrating things we love and let me tell you, we at Litmos really love our content. So, I want to dive into why... more
Click to enlarge Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a candlelit dinner. But wait! Let’s not forget that valentines come in all shapes and sizes, and sometimes true love may manifest not just for a sweetheart, but... more
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the organization. As a manager, would you like a fully engaged employee or a disengaged employee? How about as a customer? Engaged employees are more productive, efficient and happier. They have... more
Happy New Year! Are your learning programs ready for a fresh start or even just a little makeover? The name of the game is driving improvements throughout the organization and throughout 2020. If you need some extra motivation to create or enhance your learning programs, one fail-safe guiding principle is... more
Happy holidays, everyone! As we enjoy this week of celebration and gift-giving, it got me thinking about the presents we can give our learners – and not just this time of year, but all year long. Committing to giving learners the following three things will make all of 2020 feel... more
