Celigo utilizes Litmos LMS to increase product adoption and accelerate ROI

Use case: Employee training, customer training, partner training, product training, prospect training
Industry: Software

Celigo is the leading enterprise-wide Integration Platform as a Service (iPaaS) provider for the mid-market. Named a G2 Best Software for 2021, Celigo enables breakaway growth, controlled cost management, and superior customer experiences by ensuring that every process – at any level of the organization – can be automated in the most optimal way.

Their mission is to make automation as simple as possible by enabling anyone in the enterprise to build or deploy integrations.

We are passionate about solving integration challenges and believe that integration should be easy and simple for both technical and business users. We believe that reducing manual processes empowers you to focus on growing your business. Therefore, we are able to free up your time to do more in your organization by automating processes across applications,” said Emilee Johnson, Head of Global Enablement and Customer Success Operations.

The belief surrounding automation is one that Litmos and Celigo have in common.

Before having an on-demand global solution, Celigo’s internal resources were at capacity trying to meet the training demands of their global users. Subject matter experts spent hours teaching all users the ins-and-outs of their product. Celigo saw an opportunity to automate and scale operations with the help of an LMS like Litmos.

As an integration company, Celigo was excited to find an LMS that had open APIs, as well as standard and customizable fields for integration builds. This allows Celigo to use their own integration platform to leverage data from Litmos, aggregate that data with intel from other solutions, automate information sharing, and push that data across multiple systems.

Most notable is the integration between Litmos and Salesforce. Leveraging the Salesforce package, Celigo was able to immediately get key analytics and data they needed to start sharing learner engagement across the different systems. Additionally, Celigo has been able to supplement the prebuilt, out-of-the-box solution offered by Litmos with 20+ custom integrations to automate key activities.

For example, partners automatically receive an email via Salesforce with a direct link to their unique certification and an attachment with a digital badge once they pass an exam. Also, once a contract receives final approval, customers are automatically assigned their prerequisite and learning courses via the integration. This has enhanced the customer’s experience by providing immediate and frictionless access to their onboarding training courses which allows them to kickstart their implementation process. Since Celigo has a large suite of product offerings, the integration between Litmos and Salesforce eliminated any possible errors that could have been made due to the manual work that was involved with enrolling users into courses.

In addition to Salesforce, Celigo has been able to leverage Litmos’ open APIs to build out custom integrations into their CRM tool, which has saved 40+ hours of manual work per week. They also estimated a cost savings of $1.8M in the first 18 months based on how many live training resources were not needed due to the on-demand training the University provided to their global user base. Also, by creatively using Litmos data, they have helped surface leads for the sales team and provided their Customer Success team with actionable insights into a customer’s onboarding and implementation progress.

“As you can see, our own integration requirements with Litmos grew and changed over time and will continue to do so. The beauty of Celigo’s platform is that line of business users can easily add new workflows and manage changes on their own. This allows teams to meet integration objectives faster with the ongoing result of improving the bottom line,” commented Laura Doherty, Head of Strategic Business Development.

Celigo noted that they also chose Litmos as their solution because of the reporting, analytics, and gamification (badging and certificates). In addition to all of the features they loved, they expressed that a big factor was how amazing their Litmos Account Executive was to work with!

Intending to increase product adoption and accelerate ROI by providing on-demand learning content available globally, Celigo makes their university available to all employees, prospects, customers, and partners. With more than 2,000  active global monthly users and four core administrators, the team at Celigo utilizes most of the Litmos LMS features available to them to help meet their goals.

Litmos’ robust features allow us to customize unique learning experiences for our learner base. Coupling those features with our custom integrations, we can centralize learner engagement and interest in our CRM and then cascade those data points to various systems. By doing so, critical insight is shared with numerous teams to provide visibility about our customer and partner base,” said Johnson.

Celigo cited impressive statistics in their first year using the Litmos LMS, proving the value of automating their learning processes.

The learning team launched Litmos in April 2020 and by end of that year, they saw 13k+ courses and 1300+ certifications achieved. By the end of Q1 2022, they had already achieved 63K+ courses and 6500+ certifications. As of now, they have 1600+ active courses and 115+ Learning Paths for consumption.

In addition to creating hundreds of their own proprietary courses and content pieces, Celigo University also allows all users to utilize Litmos’ off-the-shelf courses.

“Litmos courses have been instrumental in helping us get a head start on creating Learning Paths for soft skills, role-specific, and management career tracks,” said Johnson.

The Litmos admin team at Celigo notes that not only has the implementation and ease of use been great for their team, but their Director, Security and Compliance, Data Protection Officer, “Loves how fast and easy security and compliance audits are since we have the historical data for all learners in one system of record.”

Celigo has broadened the use of the LMS to optimize internal operations as well. For instance, both the HR and compliance teams leverage the compliance date feature to ensure all HR and compliance courses are completed in the right timeframe.

“Having those courses within the LMS makes it easy when recertification is needed and allows us to stay on top of compliance requirements,” said Johnson.

What’s next for Celigo and Litmos?

When asked what their goals for training growth are for this next year, Johnson mentioned wanting to increase certification rates within the University:

“In Phase Two of our University, we are in the works of revamping our courses to introduce interactive and engaging learning content with built-in simulations to boost interest in our content.”

The admin team is looking to utilize the LMS to build on-demand, in-depth, role-specific onboarding and training, and of course, add new integrations to further automate training and reporting across the organization.