Leading Learning – Customer Service Excellence

We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. Therefore, it’s important to understand and avoid certain behaviors that make our customers angry. This course will demonstrate some of the basics of customer service, including how to communicate clearly, and how to be patient and demonstrate empathy. This course will also give your employees helpful tips on how to improve their own customer service skills.