Learning Solutions for Retail Businesses

In the Experience Economy, expectations on Retailers have never been higher. Customers want a consistent omni-channel experience whether they’re shopping in one of your “brick and mortar” stores or calling your service line for help with a return.

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It’s a daunting challenge to keep every employee properly trained to deliver top-notch experiences, especially in an industry with predictably high turnover and often with many new entrants to the workforce in general.

Litmos gives you a centralized, automated learning solution to quickly onboard new people as well as provide continual training to develop the skills of existing staff. It reduces manual work with easy course assignment and built-in tracking to confirm what courses have been completed and to see who may need extra encouragement from management. Employees will love how quick and simple it is to access and accomplish training that helps them excel at their jobs.

Key features and benefits for retail:

Anywhere, anytime, any device
No need to round up everyone at the same place and time. With a geographically diverse workforce and managing schedules that often change from week to week, you need training that’s accessible from anywhere, at anytime, even if that means from a tablet during slower times on the sales floor.

Effortless learning that sticks
Inexperienced employees are a fact of life in the retail business. With the intuitive Litmos LMS interface, employees can focus on learning the material, rather than struggling to navigate the system. Quizzes and assessments help reinforce learning and build ongoing proficiency.

Tracking and reporting
Utilize built-in reports to track employees’ training activities, learning progress, and measure the success of the training program based on course completions, quiz results, and popularity of content.

Gamification and leaderboards
Engage and motivate users with achievements, points, and badges, all based on their activity in the system. It’s a fun way to build healthy competition among users and teams.

Rapid implementation and integration
Litmos deploys in minutes, even if you plan to integrate it with other systems such as CRM, ERP, or HR using any of the 50+ connectors or the API.

Retail-focused courses
Leverage the Litmos Courses catalog to offer the Retail course with modules such as Meet and Greet, and Fitting Room Advice. Beyond these, your workers can also learn from courses in Customer Service, Communication and Social Skills, and Conflict Management. These short, video-based, SME-tested courses are a surefire way to develop Retail rockstars.

Learning Solutions for Retail Businesses

Key features and benefits for retail:

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