Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1.Emotions drive decisions for learners and customers alike. Emotions are driving our decisions, and usually more than we believe they are. According... more
Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in just about every other business article or conversation. Cultural transformation is essentially aligning your people, processes and business tactics with a new “north star” for your organization. I would argue... more
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face high employee turnover, it’s even more challenging. How can you systematically develop and deliver great customer experience skills? The principles behind human learning are still... more
It’s inarguable that the past few years have revealed rapid changes in corporate learning. Forces such as accelerated speed-of-business, new technologies such as Augmented Intelligence, and an increasingly mobile and dispersed workforce have forced many companies to reassess and change their former game plans. We’ve seen the shift from strictly,... more
Here we are in the midst of peak hiring season (typically January and February, according to Monster), when many companies are gearing up for a fresh new year with the best talent they can get their hands on. However, landing the hire isn’t the end goal. It’s really just the... more
How do I turn my current live classes into e-learning? This is a very common question from many new LMS customers. Many companies adopt an LMS expressly to overcome the challenges they have with live training. When customers ask me this question, I first ask them if they are sure... more
Recently I’ve written about trends in eLearning as well as how general technology trends impact the training industry. There is one significant theme that is often ignored that I’d like to take a deeper look at. The theme is personal ownership of learning. For many this is nothing new. But for many more this a... more
So you’ve brought in a state of the art learning management system, and you have a team of instructional designers cranking out the content. But your staff aren’t motivated to take the courses and are only engaging after a string of forceful emails containing threats or bribes. Hardly a conducive... more
