This month we’re pleased to introduce Computer Troubleshooters, a happy Litmos customer since July 2009. Many of you will be familiar with them as the largest ‘international network of franchisees providing onsite computer services to home and business users.’ Launched in 1999, Computer Troubleshooters now has more than 475 franchises in more than 20 countries. They provide a comprehensive range of computer / technology solutions to small business owners (typically with 1 to 25 staff) and private home users. Whether it’s technology issues, problem prevention, virus and spyware remediation or website development, they can help.

Before using Litmos, CT provided regular training for their franchisees via workshops, in-class training, and occasional webinars but attendance was “hit and miss”, according to CEO Chip Reaves. “If you couldn’t afford to travel for a class or if you missed a webinar, you might be missing out on important information.  With our industry (small business technology support) changing every day, this was a problem.”

Not only did Litmos provide a training platform for Computer Troubleshooters to consolidate all their franchisee updates, there was also an unexpected benefit: “We’re now able to provide most, if not all, of the in-class training through the Litmos platform.  As a result we’ve been able to open franchise locations in places like India, Nigeria, and the Phillipines where previously the cost to travel to the US or UK for our in-class training would have been prohibitive.”

Computer Troubleshooters continues to enjoy a long history of awards from the likes of Entrepreneur Magazine, Franchise Business Review and AllBusiness.com.

@Schnicker