Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019 Excellence Awards. We partnered with TTEC in this award submission because there truly isn’t anyone else who has innovatively used learning technology to create a leadership development program the way TTEC has.

TTEC is dedicated to supporting a high-performing workforce through corporate learning and its leadership program. TTEC’s leadership program is a collection of interactive and structured career development plans supported by recommended learning content for the development of essential competency areas. It is driven by a socially-powered and gamified learning environment allowing employees to collaborate, compete, and rate content.

TTEC’s employees were of varying tenures and experience levels, so their strategy was to not only create an engaging and fun learning experience, but also to ensure that employees had the option to pick a “structured” versus “unstructured” path. Learners required the ability to choose the courses they required without being “forced” to take the entire curriculum. They also wanted the ability to encourage teammates through collaboration to continue their learning experience.

“Brandon Hall Group Excellence Awards Program has recognized leading organizations for the past twenty-plus years for the latest trends in Human Capital Management,” said Rachel Cooke, Brandon Hall Group COO and leader of the HCM Excellence Awards Program. “The initiatives that were honored are not only innovative but fit the unique needs of the business and create truly remarkable success stories.”

TTEC prides itself on having an engaged and delighted employee workforce. The successful implementation of the leadership program was evident in eNPS (employee Net Promoter Score) and overall engagement results.

Their leadership development program has been incredibly successful and will continue to positively impact their employee and customer experiences.