Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special kind of person to be willing to go into a sales career whether it be B2B or B2C selling. It’s even more special to be good at it! Sales reps need... more
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other manufacturing technologies. Add to that ever-evolving safety and environmental regulations, on which workers require regular training to remain informed and compliant. As a result of these ongoing changes, the global... more
I’ve written before about learning experience design, but I want to take it a bit further. I think we can, and should, go for an aspirational goal, one that stretches us. I want us to work on “transformation.” So what do I mean by transformation? One way to think about... more
You’ve heard it for the past few years; we’ve entered the Experience Economy. Brand loyalty is now built primarily on the experiences a company delivers to consumers. They buy, re-buy, and recommend based on how the company makes them feel above all else. Today, customer experience is more powerful even... more
Did you know that nearly one in five people are living with disability? Maybe that sounds high to you. You might think you don’t encounter that many people with a disability in a given day. Now consider that up to 90 percent of people with a disability are living with... more
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown by 159% since 2005, more than 11 times faster than the rest of the workforce. Sales is no exception; FlexJobs’ list of the most popular work-at-home jobs includes sales representatives,... more
Anyone who has ever taught a class or managed training knows one thing: not all learners are stars in class. Some do well in training modules while others struggle. Some people test well and others don’t. It’s easy to think that this is just the way learning is, but did... more
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. And this would be wrong for many reasons. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.... more
Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019 Excellence Awards. We partnered with TTEC in this award submission because there truly isn’t anyone else who has innovatively used learning technology to create a leadership development program the way TTEC... more
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. They endure a lot of rejection along the way, and some sales compensation models still mean that a salesperson’s salary is dependent on their sales commission, meaning reps have to... more
